Frequent Questions

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Frequent Questions2019-12-26T14:41:45+00:00
What is needed for a website design?2019-12-26T12:23:55+00:00

To get the process flowing there are a few requirements that help facilitate a timeframe for project completion. Here is a list of requirements.

  1. Branding – Logo, Typesetting if possible (else we will source it online) & any other branding material.
  2. Photos – It makes sense to update older footage is your business look or interior/exterior have changed. Ideally a great photo of your staff compliment in an outdoor setting such as your shop entrance, or next to something prominent within your company (with branding in the shot is an ideal but not an absolute necessity). We do website & product photography if needed. Let us know if you would like some updates done.
  3. Text – Content is the make or break of any website. We offer a content writing service unless you already have updated content written up. Send us what you have & we will then draw up a list of where additional content may be needed to complete the website.
  4. Business details – business address, area code, business incoming calls telephone number, optional extra (mobile) numbers and names, e-mail addresses, optional skype and WhatsApp addresses, social media channels(Facebook business page, Twitter business account, Instagram business account, Linkedin business account).
How does online marketing work?2019-12-22T09:57:53+00:00

We have had various versions of this question over time. The questions can only be answered properly when we know what product or service you have. That part of the equation decides many aspects of how we would market that product or service.

Example: A handyman business relies on local business and would need a local marketing plan with a lazer-focus on local visibility in paid campaigns on mobile and desktop. The website would need to deal with new vs return visitors effectively with explicitly simple calls to action, easy quote, easy call, 24-hour repair type approach. To up-scale his online marketing, we would then highly recommend building up a healthy post section (blog) with content creation around DIY (5 tips on gutter installation < that type of content). We would further upscale their social media channel with regular posts and link shares from the blog posts. A mailing list is implemented where we start building a mailing list that becomes an integral long term marketing platform.

There is more that can be done that drifts into offline marketing coupled with your online campaigns such as loyalty programs and affiliate plans. As you can see, online marketing involves understanding your business and your market well enough to grow that market out in the right places.

How long does it take to design a website?2019-12-22T09:43:01+00:00

We rely on a certain supply of things like coffee to speed up the process! Our team develop websites that work, with attention to detail, we grind the coffee bean just right, to get that extra flavour, and that, ladies and gentlemen, takes some time to get right. Our first version of your site is stage one where we share our work with you. We then rework the content and do final tweaks before testing the website thoroughly. Once testing is complete, and the perfect cup is brewed, we hand over your project and sign off. Most websites we develop takes about 8-10 weeks to complete. A small 5-page site can take about 4-6 weeks.

What Is Video Marketing?2019-12-22T02:12:15+00:00

You know how an image can describe a scene far better than words? Visual marketing is indeed in a league of its own. Then add moving images to the mix, and you have a way to brand your business with emotion! Video marketing is fast becoming the backyard one-man-band vlogger guy or girl who has a hand-crafted business or something doo-zie and they vlog is daily. People from all over the world subscribe to these kinds of daily/weekly reality shows.

What is a hybrid website?2019-12-22T11:38:33+00:00

A hybrid website is a standard website when viewed from a desktop device. The difference happens when you visit the hybrid website for the first time with a mobile device. A popup appears with a prompt to “Add To Home Screen”. If you add the website to your Home Screen, it will create an icon on your phone, like an app. When you click the app button it opens up the website in an app format, but the content is identical as the mobile website version. This is a great add on for companies that rely on return business. A good example is a Pizza shop, where clients don’t need to surf the web to find your services. All they do is install the app – we can customize this so that a menu is all that opens up – and they can place an order direct, making the user experience fast, easy and seamlessly integrated into standard online services.

Why Do I Need To Plan My Website?2019-12-22T01:55:25+00:00

A website plan is a kind of reverse engineering. Start with your goals first, working out what the final result should be. You may be looking for sales online, enquiries from interested visitors, likes and shares on your social platforms, for people to download a brochure, or even sign an e-document, or you might want to promote a holiday home. Build up a wireframe structure that is designed according to those goals and work your way back to the home page so that nothing is left undone from the end to beginning.

What does mobile-friendly mean?2019-12-22T10:34:50+00:00

We often tell people about how all the websites we build are mobile-friendly. Mobile devices take up the vast majority of devices with online access. Approximately 95% of all of Facebook traffic is from mobile devices. Your own website stats may vary but I can assure you that mobile traffic currently exceeds desktop traffic in all search online. So it makes sense therefore that your website should be focussed on mobile functionality rather than with a website that’s focussed on desktop aesthetics. While both are important, we spend a lot more time of making sure your website works flawlessly on all tablets and mobile phones.

What types of content are there?2019-12-22T02:07:02+00:00

Content types include Brand logo, Home page, About page, Services, Product descriptions, Product specifications, Privacy policies, Terms & conditions, Downloadable brochures, Affiliation info and graphics, Contact information, Directions, News, Blogs and Promotions. Images and optionally videos are also needed. Be sure to take as many photos as needed of, premises interior and exterior, staff members, products and blogging images (if you have a blogging schedule).

I can’t log into WordPress2019-12-22T03:28:01+00:00

Let’s work this one out. Have you got your login and password? The fastest way is to click on Lost Password and add your registered email address into the text field and press “Reset Password”. Check your email shortly thereafter for an email containing a link – click on this link and complete the New Password process – be sure to save your password in a text file somewhere in My Documents for future reference – Always set difficult passwords – You can always copy and paste the password into the system if needed. Chrome and most of the browsers have a login password locker where you only need to add them once and the credentials are privately saved for later use when needed.

If the problem persists please open a ticket here for us to check the system and see what is causing the problem to occur. We will then be in touch with our findings and a solution which may include making use of TeamViewer to physically check your login and password.

Who is your target market?2019-12-22T02:06:29+00:00

List your types of visitors that you are targeting. It could be primarily male or female, from a specific region, having a certain age. It could be a specific market from business to business perspective. Question how you could increase your market if you had to advertise on the internet.

What do we do for lunch?2019-12-22T11:16:02+00:00

Pool is often where sheet goes down in epic competitions where we play with our weeker hand. The winner always has to play with his weakest hand. One of our favourite lunchtime compo’s is racing our gaming-chairs. We all sit with feet off the floor and shift our body weight to get to the finish line. We do lunchtime beach walks and do our bit for nature, leaving only footprints. Our outdoors is real special, with 3 varieties of antelope and an amazing variety of birds.

What is the lowest price to set up an online shop?2019-12-23T17:30:46+00:00

The lowest price is R2250.00 setup fee + R80.00/month hosting + R79.00 domain renewal. Please note that only one hours labour is put into building this beginner cart. You will be able to add up to 40 items.

Can my website get hacked?2019-12-22T02:18:37+00:00

Like all online hosting services, they all are at the whims of unscrupulous hackers. However, firewalls do protect our domains very well in case they are put under siege. We make sure all our hosted websites are HTTPS secure with a digital certificate installed. We make sure the site has spam protection and also have email inbox spam protectors that delete the trash even before it gets into your spam filter.

WordPress installations can be vulnerable if the plugins and core updates are not attended to when their notifications arrive. We offer the on-going service of maintaining plugins and core updates for a nominal fee of R70 per month over and about how hosting rates.

What is WordPress?2019-12-22T11:09:19+00:00

WordPress is our most favourite thing. We use WordPress every day to create and maintain websites. What makes it special is its ability to be changed dynamically when users log in and make content updates. When we build a website we always offer the customer the opportunity to take a basic user lesson online. If you have a WordPress installation and need help in learning how to access this amazing CMS, contact us with your request. Otherwise here is a link from YouTube which introduces you to WordPress. Please note the video is comprehensive and goes into domain names and hosting. We take care of all of that for you.

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Like every workshop that has a set of greasy tools for the job, we rely on some of the best technology out there to create seamless and robust solutions.

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We understand that the general public have a limited knowledge regarding the technology and tool we use to create functional products. One of our motto’s – “there is no such thing as a dumb question” has led us to excellence. 

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