Email related questions

My attachments won’t send

By |2019-12-22T10:15:27+00:00December 22nd, 2019||

This happens when attachments exceed 10 megabytes. Unfortunately, all our email servers have this limitation.

Solution: Please open an account with Dropbox, where you are able to register for free and be able to upload large files and organise them in folders with 2.5 gigabytes of space available. You will also have the ability to share the attachments to email addresses. Click on Files > FIle requests, add their email address and it sends then a link to send you files, even if they do not have a Dropbox account. The other option is a download link that you can copy and paste into an email.

Once you have your link copied and pasted in your draft, complete the email and send them the link to download the files. This is a very well used and safe way to share files without overloading your emails with heavy attachments, and you get to send to multiple recipients with ease.

Can I check my email online?

By |2019-12-22T11:40:59+00:00December 22nd, 2019|, |

Yes, you can. Every website installation has a CPanel. This Cpanel is used for many tasks while building and maintaining your website’s health. One of the sections contains all your email boxes where you can log in, and check your mail, from any device, anywhere in the world. For travelling business people this is a great service. We do not normally give this information out unless requested. Open a ticket if you would like Cpanel access.

How do I add a footer to my outgoing emails?

By |2019-12-22T01:50:16+00:00December 22nd, 2019||

There are various methods to do this depending on the email client you currently use to send and receive.

Option1: For Outlook users we are able to compile a footer for you and that is fairly easy to implement into Outlook with the following instructions:

  • Your HTML file needed to add your new email footer will arrive by email attachment
  • When that arrives open the email and save the attachment in a folder that is easily accessible (My Documents or Desktop).
  • Open Outlook
  • Visit this link – Official Microsoft Page
  • Follow instruction on that page. If you come unstuck and need help, contact us for option 2.

Option 2: To make this process easy we would like to offer live support. To be able to connect with our live support please download Teamviewer here onto your computer. Teamviewer allows us to connect to your computer, set up the email footer, run a test mail scenario and sign out. Don’t worry, you can make a cup of tea and spectate while we get it all sorted out for you. And on top of that, you can disconnect at any time.

Option3: You have another email client – contact us with the name of the email client that you have installed. We will then check and see if it is possible to make a signature. If it is possible we will proceed and send via email with instructions to install correctly.

How do I set up my email?

By |2019-12-22T03:44:39+00:00December 22nd, 2019||

Option 1: To make this process easy we would like to offer live support. To be able to connect with our live support please download Teamviewer here onto your computer. Teamviewer allows us to connect to your computer, set up the correct POP and SMTP settings, run a test mail scenario and sign out. Don’t worry, you can make a cup of coffee and watch us struggle with numbers till it’s all done. And on top of that, you can disconnect at any time.

If the problem persists please open a ticket here to log a request and your email configurations along with login and password will be forwarded.

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