Let’s work this one out. Have you got your login and password? The fastest way is to click on Lost Password and add your registered email address into the text field and press “Reset Password”. Check your email shortly thereafter for an email containing a link – click on this link and complete the New Password process – be sure to save your password in a text file somewhere in My Documents for future reference – Always set difficult passwords – You can always copy and paste the password into the system if needed. Chrome and most of the browsers have a login password locker where you only need to add them once and the credentials are privately saved for later use when needed.
If the problem persists please open a ticket here for us to check the system and see what is causing the problem to occur. We will then be in touch with our findings and a solution which may include making use of TeamViewer to physically check your login and password.